New Commerce Experience

The platform is ready to guide you on your NCE journey!
Discover the NCE benefits for your business.

What is Microsoft’s New Commerce Experience

Microsoft’s Cloud Solution Provider (CSP) program is continuously evolving, putting partners at the center of the SMB customer digital transformation to ensure customers and partners have an optimal experience. Starting January 2022, Microsoft will bring this purchase motion to seat-based offers like Microsoft 365, Dynamics 365, Power Platform and Windows 365. These offer types are being added to Microsoft’s new commerce platform, with new functionalities, capabilities, and policies that differ from the legacy CSP provisioning platform.

The New Commerce Experience provides partners in the CSP program with new sales capabilities and new tools to manage subscriptions more easily and promotes long-term customer commitment with multiple term options. Once it’s fully launched, it will enable faster, simpler transactions.

Benefits of the New Commerce Experience

New Commerce Experience helps you and your customers grow

Microsoft New Commerce Experience 1 Your Marketplace

Better customer engagement

with discounted pricing on annual subscriptions and more agile payment options.

Microsoft New Commerce Experience 2 Your Marketplace


in term selection by offering better pricing options for customers who can commit on an annual or a multi-year level.

Microsoft New Commerce Experience 3 Your Marketplace

Operational efficiency

with automated pricelist processing and numerous subscription management enhancements.

Microsoft New Commerce Experience 4 Your Marketplace

Greater customer commitment

with enforced cancellation policy and better upgrade options

Microsoft New Commerce Experience 5 Your Marketplace

Extra convenience

for managing your services

Microsoft New Commerce Experience 6 Your Marketplace

Accommodation of different customer needs

and provision of flexible payment options along with a commitment to long-term price protection.

Microsoft New Commerce Experience 7 Your Marketplace

New pricing and add-on options

to promote product adoption

Microsoft New Commerce Experience 8 Your Marketplace

Crystal clear billing experience

in alignment with Azure

Microsoft New Commerce Experience 9

Don’t miss the on-demand NCE Webinar: All questions answered

Microsoft’s New Commerce Experience (NCE) is here and everyone is talking about it. Do you know what it means for your business? In this webinar, and Microsoft join forces and they are answering the most critical questions for the NCE transition in a panel discussion. Benefit from the chance to feel the industry’s pulse and listen to questions by businesses like yours.

Platform Features

Update your product catalog instantly for primary & addon products for Microsoft 365, Office 365, Power Platform, and Windows 365 offerings for all the market countries you sell to.

Enjoy a dynamic pricing automation for multiple market countries, multiple currencies, multiple qualifications, all term durations and billing plans, using one single catalog product!

Offer to the selected resellers or customers, based on your preferences, the NCE billing plans (upfront, monthly), to manage your risk and enjoy the automatic creation of the respective payment and billing plan. Your resellers or customers select the payment terms during purchase configuration. They can choose either to pay upfront or with monthly installments.

Enjoy the benefits of our integration with Microsoft! The platform discovers the promotion available (depending on the customer eligibility and order options) for any purchase is placed through the platform, and automatically apply the promotional discount. The details of the promotion applied to each subscription are available to your Marketplace for resellers or customers to review.

As always, platform guarantees an effortless experience for you and your resellers and customers, making difficult tasks look easy! Enjoy automated NCE license provisioning and billing flows for all provisioning actions like creating a new subscription, changing, renewing cancelling, suspending and re-activating seat based licenses.

You as a CSP and your resellers or customers can view the cancellation window for every active subscription and cancel a subscription or a specific number of seats within 7 days. Suspension and re-activation are also supported by the platform to reduce the risk of financial exposure for the CSP.

The platform runs a prerequisite control every time an addon is purchased to check whether the customer is eligible to buy this addon.

Provide the valued autonomy to your resellers/ customers through your Marketplace to perform main subscription management functions or do it through your Business Support System: You can either increase/ decrease the seats, or activate/deactivate the automated renewal toggle.

Transition your Legacy subscriptions to NCE in an automatic way, with the Migration Tool, which is available for you and your resellers or customers. Select a Reseller or Customer, check their subscriptions eligibility to transition to the NCE, select the subscriptions you want to migrate, apply your transition options, and start the migration! As simple as that!

Minimize the credit risk of your CSP business in the NCE with three levels of automation goodies. Apply customized billing options for specific resellers/ customers, implement credit limit allowance to control the financial expenditures of your resellers/ customers, or benefit from the automated suspension of subscriptions in case of non-payment.

Got more questions about the New Commerce Experience?