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Troubleshooting
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24/7
Response time < 4 hours		 24/7
Response time < 2 hours		 24/7
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Managed Services
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Nice to know

  • In cases where the resolution of an issue involves also the cooperation of the customer,
    the resolution time is subject to customer responsiveness also.

  • If a defect is related with a third-party system our platform is integrated with, the resolution time is subject to third-party vendor responsiveness.

  • Business hours are calculated based on country availability

  • Support policies are subject to change


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