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our support plans

We Are Passionate
About Support!

We have created the best in market support plans to eliminate headaches with our easy support plans.

SUBMIT A TICKET

     
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Starter
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Premium
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Premium +
Get help/Ask questions
24/5
Response time < 8 hours
24/5
Response time < 4 hours
24/5
Response time < 2 hours
Troubleshooting
24/7
Response time < 4 hours
24/7
Response time < 2 hours
24/7
Response time < 30 minutes
Managed Services
  •  Upgrade to latest releases
  •  Configuration guidance
  •  Performance troubleshoot
  •  Custom Reports
  •  Custom Notifications
  •  Basic Storefront Customizations
  •  Designated Customer Success Engineer
 
 

Nice to know

  • In cases where the resolution of an issue involves also the cooperation of the customer,
    the resolution time is subject to customer responsiveness also.

  • If a defect is related with a third-party system our platform is integrated with, the resolution time is subject to third-party vendor responsiveness.

  • Business hours are calculated based on country availability

  • Support policies are subject to change


Choose Your Plan!

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