SUPPORT PLANS

We are passionate
about support!

We have created the best in market support plans to eliminate headaches with our easy support plans.

Starter

Get help/ask questions

Troubleshooting

Managed Services

Premium

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Troubleshooting

Managed Services

Premium +

Get help/ask questions

Troubleshooting

Managed Services

Upgrade to latest releases
Configuration guidance
Performance troubleshoot
Custom Reports
Custom Notifications
Basic Storefront Customizations
Designated Customer Success Engineer

Nice to know

In cases where the resolution of an issue involves also the cooperation of the customer, the resolution time is subject to customer responsiveness also.
If a defect is related with a third-party system our platform is integrated with, the resolution time is subject to third-party vendor responsiveness.
Business hours are calculated based on country availability
Support policies are subject to change

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