Support Plans

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We have created the best in market support plans to eliminate headaches with our easy support plans.
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Starter	Premium	Premium +

Get help/Ask questions
Get help/Ask questions
Get help/Ask questions
24/5 Response time < 8 hours	24/5 Response time < 4 hours	24/5 Response time < 2 hours
Troubleshooting
Troubleshooting
Troubleshooting
24/7 Response time < 4 hours	24/7 Response time < 2 hours	24/7 Response time < 30 minutes
Managed Services
Managed Services
Managed Services
		Upgrade to latest releases Configuration guidance Performance troubleshoot Custom Reports Custom Notifications Basic Storefront Customizations Designated Customer Success Engineer

Nice to know

In cases where the resolution of an issue involves also the cooperation of the customer,
the resolution time is subject to customer responsiveness also.
If a defect is related with a third-party system our platform is integrated with, the resolution time is subject to third-party vendor responsiveness.
Business hours are calculated based on country availability
Support policies are subject to change

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