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We have created the best in market support plans to eliminate headaches with our easy support plans.

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Starter

Get help/ask questions
  • 24/5
  • Response time < 8 hours

Troubleshooting

  • 24/7
  • Response time < 4 hours

Managed Services

Premium

Get help/ask questions
  • 24/5
  • Response time < 4 hours

Troubleshooting

  • 24/7
  • Response time < 2 hours

Managed Services

Premium +

Get help/ask questions
  • 24/5
  • Response time < 2 hours

Troubleshooting

  • 24/7
  • Response time < 30 minutes

Managed Services

  • Upgrade to latest releases
  • Configuration guidance
  • Performance troubleshoot
  • Custom Reports
  • Custom Notifications
  • Basic Storefront Customizations
  • Designated Customer Success Engineer
Nice to know
  • In cases where the resolution of an issue involves also the cooperation of the customer, the resolution time is subject to customer responsiveness also.
  • If a defect is related with a third-party system our platform is integrated with, the resolution time is subject to third-party vendor responsiveness.
  • Business hours are calculated based on country availability.
  • Support policies are subject to change.

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