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We are passionate
about support!

We have created the best in market support plans to eliminate headaches with our easy support plans.
 
Submit a ticket
We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 1
Starter
Get help/ask questions
24/5
Response time < 8 hours
Troubleshooting
24/7
Response time < 4 hours
Managed services
 
We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 2
Premium
Get help/ask questions
24/5
Response time < 4 hours
Troubleshooting
24/7
Response time < 2 hours
Managed services
 
We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3
Premium +
Get help/ask questions
24/5
Response time < 2 hours
Troubleshooting
24/7
Response time < 30 minutes
Managed services
Upgrade to latest releases
Configuration guidance
Performance troubleshoot
Custom Reports
Custom Notifications
Basic Storefront Customizations
Designated Customer Success Engineer

Nice to know

  • In cases where the resolution of an issue involves also the cooperation of the customer,
    the resolution time is subject to customer responsiveness also.

  • If a defect is related with a third-party system our platform is integrated with, the resolution time is subject to third-party vendor responsiveness.

  • Business hours are calculated based on country availability

  • Support policies are subject to change

We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 4

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