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We are passionate
about support!

We have created the best in market support plans to eliminate headaches with our easy support plans.
 
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We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 1
Starter
Get help/ask questions
24/5
Response time < 8 hours
Troubleshooting
24/7
Response time < 4 hours
Managed services
 
We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 2
Premium
Get help/ask questions
24/5
Response time < 4 hours
Troubleshooting
24/7
Response time < 2 hours
Managed services
 
We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3
Premium +
Get help/ask questions
24/5
Response time < 2 hours
Troubleshooting
24/7
Response time < 30 minutes
Managed services
Upgrade to latest releases
Configuration guidance
Performance troubleshoot
Custom Reports
Custom Notifications
Basic Storefront Customizations
Designated Customer Success Engineer

Nice to know

  • In cases where the resolution of an issue involves also the cooperation of the customer,
    the resolution time is subject to customer responsiveness also.

  • If a defect is related with a third-party system our platform is integrated with, the resolution time is subject to third-party vendor responsiveness.

  • Business hours are calculated based on country availability

  • Support policies are subject to change

We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 4

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  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies.
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settingsl Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions

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This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settingsl Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sitesl Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

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